跨境电商客服常用语有哪些？常用词汇整理！

国内电商平台之间的竞争其实很激烈，所以部分小伙伴想做跨境电商，利润空间要大一些。但是遇到的问题也会比较多。今天要讲的是，跨境电商客服常用语有哪些?

总结一些跨境电商电商常用单词，多于简单沟通是没问题的。现在让我们来学习吧!

refund 退款，

return 退货，

replacement 换货，

discount 折扣，

positive feedback 好评，

netural feedback 中评，

negative feedback 差评，

cancel the transaction 取消交易，

cancel the order 取消订单，

inquiry 询盘，

wholesale 批发商，

original supplier 源头供应商

品质条件

规格specifications

说明书description

公差 tolerance

货号 article No

等级grade

标准standard

样品 sample

品质 quality

款式样品pattern sample

色彩样品color sample

对等样品 counter sample

参考样品 reference sample

原样 original sample

复样 duplicate sample

封样 sealed sample

代表性样品 representative sample

商品目录 catalogue

宣传小册 pamphlet

花色(搭配) assortment

增减 5% plus or minus

大路货(良好平均品质)fair average quality

数量条件

个数number

净重 net weight

毛重 gross weight

皮重 tare

毛作净 gross for net

面积area

体积volume

容积capacity

长度length

重量weight

装运重量shipping weight

溢短装条款 more or less clause

常用句式整理：

我已经收到您的邮件。

I have received your email (yesterday/last week/this morning……).

Your email has been received.

我不太明白您的意思。

I do not quite understand what you meant.

I have some problem understanding what you meant.

我明白您的意思。

I know what you mean.

I understand what you mean.

能具体解释一下么?您能在说的清楚一点么?

Could you please put it in a clearer way?

Could you please explain it in detail?

Could you please further explain it?

What do you mean exactly by saying……?

谢谢。

Thanks a lot.

Thank you very much.

非常感谢您的回信。

Thanks very much for your early reply.

Thank you for your email.

可以请你在明天以前回复吗?

Can you please reply before tomorrow?

如果你能马上回复，讲不胜感激。

Thank you very much if you can answer it immediately.

希望尽快得到您的回复。

I’m looking forward to your early reply.

Your promote reply will be greatly appreciated.

Your early reply will be highly appreciated.

以上就是跨进电商客服的一些常用词汇和常用句式。客服是买家和商家沟通的桥梁和渠道，所以客服的工作是很重要的，跨境电商的客服就必须要学好英语。

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