Vice general manager is directly responsible for the after-sales service of Pengda electricity which contains customer service center. The head of the department is responsible for planning and coordinating customer service. During this process, he also guarantees the stability of the service team and the continuity of the service. Professional technicians are responsible for service implementation.

In normal working hours, the customer service hotline 18602390589 will be on service. In holidays, the emergency telephone number 18623545005 will be 24-hours on service to eliminate blind spots and blind phenomenon of customer service.

The company will visit customers to know the service condition and collect comments and help them use power distribution equipment correctly.

●Tel support: commit to provide 24h support on the phone to response to the regular technology and after-sales service and answer general technical issues.

●Fax auto response: Customers can call the company’s automated fax to get the required services or information

●Site service: Response to the customer needs, we will appoint professional technicians to provide on-site technical services.

●Web online services: Customers can visit company website (www.pdelc.com) to communicate with our on-line customer service and get technical support.

●Service contact: Our company will appoint the after service professional to contact customers regularly, in order to reduce the intermediate links.

售后服务流程图